Privacy Policy – Saptik Cab Services Kolkata
Effective Date: January 1, 2025.
At Saptik Cab Services Kolkata (“Saptik,” “we,” “our,” or “us”), your privacy and trust are our highest priorities. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile app, or any of our transportation services.
By accessing or using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our services.
1. Information We Collect
To provide safe and efficient cab services in Kolkata, we may collect the following types of information:
a. Personal Information
- Full name
- Contact number
- Email address
- Pickup and drop-off locations
- Payment details (excluding stored card data)
- Government-issued ID (for corporate or long-distance bookings)
b. Non-Personal Information
- Device type and operating system
- Browser details and IP address
- Location data through GPS (with your consent)
- Usage patterns and cookies
c. Driver & Partner Information
For registered drivers and partners, we collect:
- Driving license, address, and ID proof
- Vehicle registration and insurance documents
- Bank details for payments
2. How We Use Your Information
We use your information solely to provide, improve, and personalize your travel experience. Specifically, we use data to:
- Process cab bookings and confirm rides.
- Communicate trip details, driver information, and fare updates.
- Improve website and app functionality.
- Provide 24×7 customer support.
- Prevent fraud and ensure passenger safety.
- Offer promotions, loyalty programs, and service updates (only with consent).
- Comply with legal and regulatory obligations.
We never sell or rent your personal data to third parties.
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience. Cookies help us:
- Remember your preferences.
- Analyze traffic and site usage.
- Improve booking efficiency.
You can disable cookies through your browser settings, but certain features (like auto-fill or location tracking) may not function properly without them.
4. Location Information
To assign the nearest driver and provide accurate pickups, we may request access to your GPS location.
- Location sharing is optional but necessary for precise cab tracking.
- You can disable GPS access anytime in your device settings.
We use this data only during active booking sessions and delete it automatically afterward.
5. Information Sharing
Saptik Cab Services Kolkata respects your privacy. We only share your information in the following situations:
a. With Drivers
To fulfill your ride request, limited details like your first name, pickup/drop location, and contact number are shared with assigned drivers.
b. With Service Providers
We may work with trusted third-party vendors for payment processing, SMS/email notifications, IT maintenance, or analytics. These partners are bound by strict data protection agreements.
c. For Legal Reasons
We may disclose information when required by law or in good faith to:
- Comply with legal investigations or court orders.
- Prevent potential threats to safety or fraud.
6. Payment Security
We partner with secure, PCI-DSS-compliant payment gateways to handle all transactions. Your financial data (like card details or UPI IDs) is encrypted and never stored on our servers.
All online payments made to Saptik Cab Services Kolkata are protected through SSL encryption for complete data security.
7. Data Retention
We retain your personal data only as long as necessary for providing services and complying with regulations. Typically:
- Booking and payment records: up to 3 years
- Driver details: while active + 2 years post-deactivation
When data is no longer needed, it is securely deleted or anonymized.
8. Data Security Measures
To keep your data safe, Saptik employs multiple layers of protection, including:
- Secure server infrastructure with restricted access
- Data encryption and firewall protection
- Regular software updates and vulnerability testing
- Two-factor authentication for administrative access
Despite strong safeguards, no system is entirely foolproof. By using our services, you acknowledge this inherent risk.
9. Your Rights
You have full control over your personal data. As a user, you may:
- Request access to your information.
- Update or correct inaccuracies.
- Withdraw consent for marketing messages.
- Request deletion of your account and related data.
To exercise these rights, email us at biswassaptik2@gmail.com with proof of identity. We will process your request within 7–10 working days.
10. Marketing and Communication
From time to time, we may send promotional messages or service updates via email, SMS, or WhatsApp. You may opt out at any time by:
- Clicking “Unsubscribe” in emails, or
- Sending “STOP” to our SMS number.
Even if you opt out of marketing messages, we may still send important transactional communications (e.g., booking confirmations, receipts).
11. Third-Party Links
Our website or app may contain links to third-party sites (such as travel portals or payment gateways). Saptik is not responsible for their privacy practices or content. Please review their individual privacy policies before sharing personal information.
12. Children’s Privacy
Saptik Cab Services does not knowingly collect data from children under 18. If we discover such information has been submitted inadvertently, we delete it immediately.
Parents or guardians who believe their child has provided data may contact us for prompt removal.
13. International Data Transfers
While our primary operations are based in India, some third-party service providers may process data on servers located outside India. By using our services, you consent to such transfers, provided they meet international data protection standards.
14. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect new features, technologies, or legal requirements. Any changes will be posted on this page with a revised “Effective Date.”
We encourage users to review this page regularly. Continued use of our platform after updates implies acceptance of the revised terms.
15. Grievance Officer and Contact Information
In compliance with the Information Technology Act, 2000 and related rules, Saptik Cab Services Kolkata appoints a Grievance Officer to address data protection concerns.
Grievance Officer: Mr. Arindam Das
Saptik Cab Services Pvt. Ltd.
123, VIP Road, Kaikhali, Kolkata – 700052, West Bengal, India.
📞 +91 6289524289.
📧 biswassaptik2@gmail.com.
16. Jurisdiction and Governing Law
This Privacy Policy is governed by the laws of India and the jurisdiction of Kolkata, West Bengal. Any disputes arising under this Policy shall be subject exclusively to the courts in Kolkata.
17. Your Consent
By using Saptik Cab Services Kolkata, you consent to our collection and use of your information in accordance with this Privacy Policy.
We appreciate your trust and are committed to ensuring that your data remains safe, confidential, and used only for legitimate service purposes.
Saptik Cab Services – Driven by Trust, Powered by Comfort.
Your safety, your privacy, our promise.
📞 Phone: +91 6289524289
🌐 Website: www.saptikcabservices.help.